$ sujonmir
sujon@dhaka:~/legal$ cat refunds.md
Sujon Mir · Web Care

Refund & Cancellation Policy

How cancelling, refunds and advance credit work for Web Care and our projects.

Last updated: September 25, 2026

01The short version

You pay after the work, not before. Weekly and hourly work is billed after it is done, fixed-price projects are paid only on delivery, and you can stop at any time. Because of that, most refund questions never come up. Here is how we handle the ones that do.

02Cancelling

  • You can stop Web Care or any project at any time by sending us a message. There is no contract, notice period or cancellation fee.
  • Weekly tiers or hourly: the week in progress is billed for the hours already worked (under 30 minutes is still free on tiers). Nothing after that.
  • Monthly retainer: the month in progress is charged only up to the day you stop, pro-rated by day.
  • Fixed-price project: you can cancel before delivery and owe nothing, unless we agreed otherwise in writing (for example, a part already delivered and accepted). Unpaid work in progress is not handed over.

Payments for hours already worked or projects already delivered are not refunded, because the work has been done and you could follow it live in your dashboard.

If you think a charge is wrong (for example, time that should not have been billed), tell us within 14 days of the invoice. We review the time log with you and, if we got it wrong, correct the invoice and add a credit or refund the difference.

04Advance credit

  • Money paid above what is due stays as advance credit and is used for your next invoices automatically.
  • If you stop and still have unused credit, ask us and we refund it within 7 working days, to the same method you paid with where possible. Transfer fees are deducted from the refund.

05Fixing our mistakes

If something we changed breaks because of our own mistake and you report it within 14 days, we fix it free of charge. We would always rather fix the work than argue about it.

06Sifra Chat

Sifra Chat, our chatbot service, has its own refund rules: the setup fee is non-refundable once setup starts, and the monthly plan can be cancelled any time with no refund for the current month. See sifra.chat/terms.

07How to ask

Message us with your name, account email and the invoice number. We reply within 2 working days.

Sujon Mir, Munshiganj, Dhaka, Bangladesh.